How it all started

The HELD Family

The story of first-class Held hospitality begins in the same way as all good stories start: with two people finding each other and building something together that sustains and brings pleasure to those around them.

Specifically, our story begins with Paula, a farm girl, and Hans, a policeman. Hans and Paula soon realised that their heart does not only beat for one another but also for the beauty of theZillertal Alps and for high-standard hospitality. After they had accomodated guests in their private home for many years, they expanded and became a guesthouse that could offer showers and running water - a luxury at the time.

But Hans and Paula did not stop there and laid the foundation for today’s hotel in 1973 in order to make their guests’ holidays in the Zillertal even more comfortable and enjoyable. Their son Gerhard grew up in this spirit of hospitality and entrepreneurship, became a chef, and soon learned how to run a hotel from his father.

Gerhard and Anni have continued to spin Hans and Paula's hotelier family story, constantly investing in their home to combine the best of tradition and modernity and to constantly surprise their guests. Meanwhile, they have started a family of their own and passed on their sense of Tyrolean hospitality to their daughters Lisa and Patricia, the third generation. Patricia decided on an apprenticeship as a hotel and hospitality assistant, Lisa attended the tourism school in Zell, later studied in Innsbruck and today, together with her husband Andreas, is an important part of the hotel management of Hotel Held in the Zillertal. In the meantime, little Paula, the daughter of Lisa and Andreas, is already the fourth generation in the family. Paula is the sunshine in the house and enchants the staff as well as the guests.

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Information for our guests

Dear guests,

at the moment we are on company vacations and use this time to make our hotel even more beautiful. As soon as the travel warning for Austria/Tyrol is lifted, we will start again full of verve into the summer season.

Our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your sommer vacation without any worries and we guarantee you a free cancellation up to 7 days before arrival for bookings for the summer season (until 02.11.)

If one of the following cases occurs, we will cancel your booking free of charge till 48 hours before arrival (valid for reservations until November 2021).

  • a travel warning for the province of Tyrol
  • You yourself are COVID-19 positive (presentation of a positive test result is required)
  • You have to go to an officially ordered quarantine (presentation of a notification)
  • the district of Schwaz is set to red at the Corona traffic light

Otherwise, the cancellation conditions listed here apply.

 

We are looking forward to meeting you!

Family Held & Team