Carefree vacations at HELD

Hygiene measures & special cancellation conditions

Despite or because of the current situation, we would like to make your stay with us to the most beautiful with DISTANCE. It is important to us that you can plan your vacation carefree, therefore we have adapted our cancellation conditions and made them flexible for you. Since your health is also very important to us, we take special security precautions throughout the hotel grounds.

Our flexible cancellation conditions

Special cancellation conditions winter season 2020/21

We want you to be able to plan your winter vacation without any worries and we guarantee you a free cancellation up to 48 hours before arrival if one of the following reasons apply:

  • a travel warning for the province of Tyrol
  • you yourself are COVID-19 positive (presentation of a positive test result is required)
  • if you have to go into an officially ordered quarantine (presentation of a notification)
  • district Schwaz is set to red at the Corona traffic light
  • due to COVID-19, skiing in the Zillertal is not possible

If one of these cases should occur, we will cancel your booking free of charge (valid for reservations until April 2021).

Cancellation conditions winter 2020/21 general

The following cancellation conditions apply (except New Year's Eve 24.12.20 - 03.01.21 and Carnival 06.02. - 20.02.21):

  • free cancellation until 21 days before arrival
  • 21 to 7 days before arrival we charge 50% of the total package price
  • 1 week before arrival we charge 100% of the total package price
  • if you do not arrive until the last day (no-show), the fee is also 100% of the total price.

Cancellation conditions New Year's Eve and Carnival

Cancellation conditions New Year's Eve 24.12.20 - 03.01.21 and Carnival 06.02. - 20.02.21:

  • 3 to 1 month before arrival we charge 40% of the total package price
  • 1 month to 1 week before arrival we charge 70% of the total package price
  • in the last week before arrival we charge 90% of the total package price
  • should the arrival not take place until the last day (no-show), the fee is 100% of the total price.

Cancellation conditions summer season 2021

  • free cancellation up to 21 days prior to arrival
  • 21 to 7 days prior to arrival we charge 50% of the total package price
  • 1 week prior to arrival we charge 100% of the total package price
  • if the arrival is not take place until the last day (no-show), the fee is also 100% of the total price

Our security measures

General

Like everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us. These include distance rules and increased hygiene measures in front of and behind the scenes.
Our spacious hotel grounds and the extensive premises offer a lot of space, freedom and therefore safety.
We take great care to ensure that the safety distance is maintained by everyone. There are disinfection facilities throughout the hotel and our staff wear a mouth and nose protector or face shield to protect you.                                                                                                                                         In the public areas of our hotel it is also obligatory for you to wear a mouth and nose protector.
Even in Fügen and the surrounding area there is no risk of stepping on your feet. Many hikes can be started directly from the hotel and if you would like to hike somewhere else, we will be happy to give you tips. In our mountains you can enjoy the wonderful nature and your well-deserved freedom without any restrictions!
We would be pleased if you would give us your trust even in these turbulent times!

Check-in

When entering the hotel, we ask you to put on your mouth and nose protection you have brought with you and to disinfect your hands at the available disinfection stand.

In order to shorten waiting times, we also ask our guests to inform us of their check-in details by e-mail or via your private service area before arrival. Each guest will receive the information personally in advance with our "Gute Fahrt" e-mail.
Should there be any short waiting times, a minimum distance of one meter to the other guests must be maintained. At the reception desk there is a plexiglass panel between you and our staff.
At check-in you will receive your freshly disinfected room cards from our receptionists.

Wellness and spa area

On the way from your room to the wellness area we ask you to wear a mouth and nose protector, which you may of course take off again in the wellness area.                                                                                                                                                                                                                         Our generous wellness area with 4200m² offers a lot of space and free space and is open under observance of the minimum distance and the maximum permitted number of persons as well as the hygiene measures.
In the relaxation rooms the loungers are placed in such a way that the distance of 1m is kept.
All smaller saunas and steam baths may be used by one person or by persons accommodated in a shared room. This means that you as a single traveller, a couple, family or guests sharing a room use the saunas with a great deal of privacy. The larger saunas may also be used by separate persons, but the minimum distance must be maintained. At least 4 m² must be available for one person. Unfortunately there will be no infusions for the time being.
On our large outdoor area, with sunbathing lawn and bio swimming pond, the loungers are placed in such a way that you have not only the minimum distance to your neighbour but also even more free space and privacy.
You may use our various pools as normal, provided you keep a distance of one meter. Various additives keep the water clean throughout.
You can enjoy our massage and cosmetic services as usual, in compliance with the new hygiene and safety regulations.

Massage and cosmetic treatments

You can enjoy our massage and cosmetic services as usual, in compliance with the new hygiene and safety regulations.

When entering our Shan-Shui area we kindly ask you to wear a mouth-and-nose protection. If the treatment takes place lying on your stomach, this may of course be removed as soon as you have reached the lying position. It should only be put on again when you stand up.

During facial treatments, our employees wear a mouth-nose protector and a visor. The same of course also applies to treatments that take place lying on your back. For such treatments we ask our guests to also wear a mouth-nose protector.

Restaurant

Of course, we would like to continue to offer you the usual Held standard with our 3/4 pampering board, while adhering to the new measures. But we ask you to wear a mouth and nose protector on your way to the restaurant. You may take it off again after you have taken your seat at your table. You can enjoy our rich breakfast buffet in full variety, it was only partially adapted by us to meet the hygiene measures. Nothing will change in the scope of our exclusive 6-course evening menu, all courses, except the salad and cheese buffet, will be served at your table. The tables in the dining room are staffed in such a way that the minimum distance to your neighbouring table is maintained. Also on our spacious terrace there is enough space to keep the distance. If you wish, we offer you to have breakfast and dinner in your room (at extra charge).

Room cleaning

The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with cleaning agents containing disinfectants. Laundry is also specially cleaned. You will also find disinfectant dispensers everywhere in the hotel. After departure, the rooms are again thoroughly disinfected and prepared for the new guests.

Sportsprogram

The activity programme takes place in small groups, observing the minimum distance and the maximum number of people allowed as well as the official requirements. All sports equipment is regularly disinfected. On the guided hikes we ask you to drive to the starting point in your own car. Afterwards, the hike is possible without any restrictions, provided that the distance is observed.


Here you will also find once again all safety precautions and measures that are taken in the Zillertal ski areas.

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