For your safety

Information Covid-19

In spite of or because of the current situation, we would like to make your stay with us the most beautiful with DISTANCE. We care about your health, therefore we take special safety precautions everywhere in the hotel and on the hotel area.

Nevertheless, given the variety of new measures that we implement with full responsibility, it also requires personal responsibility & common sense for us to succeed together.

Entry

Austria has tightened the entry rules with effect from 20.12.2021.

The 2G+ rule applies to entry. A valid 2G certificate and an additional PCR test (not older than 72 hours) are required.

Persons who have already received a booster vaccination (third vaccination) are exempt from the PCR test requirement. Persons who have recovered or have been vaccinated twice need the additional PCR test.

Children between 12 and 15 years of age also require a PCR test; children under 12 are exempt.

Requirements residence

According to a decision by the Austrian federal government, the 2G regulation has been in effect in accommodation establishments nationwide since 08.11.2021.

What does this mean in concrete terms? Persons from 12 years of age, who are fully vaccinated or recovered, are allowed to spend their vacations in Austria. Vaccination certificates are valid for nine months from the date of full immunization, after which another dose is needed for a valid certificate. A one-time vaccination with Johnson & Johnson is only recognized until 03.01.22, after that a booster is necessary.

For recovered individuals, only the official certificate of segregation is valid; an antibody test is no longer valid. The recovery must not be longer than six months ago. Guests 12 years of age or older who do not meet this 2G status may no longer be accommodated. Tests are no longer acceptable as proof of admission.

Children between 12 and 15 years of age who have not been vaccinated can also arrive with a negative PCR test (not older than 48h). On site, the PCR test must be renewed every two days.

Children under the age of twelve are exempt from having to provide proof of entry.

ATTENTION: from 01.02. the second vaccination is valid only for six months and the booster vaccination for nine months.

General

Like everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us. These include distance rules and increased hygiene measures in front of and behind the scenes.
Our spacious hotel grounds and the extensive premises offer a lot of space, freedom and therefore safety.
We take great care to ensure that the safety distance is maintained by everyone. Disinfection facilities are available throughout the hotel and our staff wear masks and undergo regular COVID testing to keep you safe.

Wearing an FFP2 mask is mandatory in all public areas of the hotel.
Even in Fügen and the surrounding area there is no risk of stepping on your feet. Many hikes can be started directly from the hotel and if you would like to hike somewhere else, we will be happy to give you tips. In our mountains you can enjoy the wonderful nature and your well-deserved freedom without any restrictions!
We would be pleased if you would give us your trust even in these turbulent times!

 

Check-in

When entering the hotel, we ask you wear a FFP2 mask and to disinfect your hands at the available disinfection stand.

In order to shorten waiting times, we also ask our guests to inform us of their check-in details by e-mail or via your private service area before arrival. Please bring your certificate regarding vaccination or recovery to the check-in. Each guest will receive the information personally in advance with our "Gute Fahrt" e-mail.
Should there be any short waiting times, a minimum distance of one meter to the other guests must be maintained. At the reception desk there is a plexiglass panel between you and our staff.
At check-in you will receive your freshly disinfected room cards from our receptionists.

 

Wellness and spa area

Our generous wellness area with 4200m² offers a lot of space and free space and is open under observance of the minimum distance as well as the hygiene measures.
In the relaxation rooms the loungers are placed in such a way that the distance of 1m is kept.
All saunas and steam baths are open for you as normal. 
On our large outdoor area, with sunbathing lawn and bio swimming pond, the loungers are placed in such a way that you have not only the minimum distance to your neighbour but also even more free space and privacy.
You may use our various pools as normal. Various additives keep the water clean throughout.
You can enjoy our massage and cosmetic services as usual, in compliance with the new hygiene and safety regulations.

Massage and cosmetic treatments

You can enjoy our massage and cosmetic services as usual, in compliance with the hygiene and safety regulations.

During your treatment we ask you to wear a FFP2 mask (except facial treatments).

Restaurant

Of course, we would like to continue to offer you the usual Held standard with our 3/4 pampering board, while adhering to the new measures.
You can enjoy our rich breakfast buffet in full variety, it was only partially adapted by us to meet the hygiene measures. Nothing will change in the scope of our exclusive 6-course evening menu, all courses, except the salad and cheese buffet, will be served at your table.

On the way to your table and at the buffet we ask you to wear your FFP2 mask. At the table you can of course take it off again.
The tables in the dining room are staffed in such a way that the minimum distance to your neighbouring table is maintained. Also on our spacious terrace there is enough space to keep the distance.
If you wish, we offer you to have breakfast and dinner in your room (at extra charge).

Room cleaning

The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with cleaning agents containing disinfectants. Laundry is also specially cleaned.
You will also find disinfectant dispensers everywhere in the hotel.
After departure, the rooms are again thoroughly disinfected and prepared for the new guests.

Sportsprogramme

The activity programme takes place as usual
All sports equipment is regularly disinfected.
On the guided hikes we ask you to drive to the starting point in your own car. Afterwards, the hike is possible without any restrictions, provided that the distance is observed.

Skiing

To ensure that exceptional sporting enjoyment is also guaranteed in the 2021/22 ski season, separate precautions and measures for your safety apply in the ski areas.

For the use of cable cars and ski lifts, a valid 2G certificate must be presented and there is an obligation to wear an FFP2 mask.

The cable car companies are obliged to check an EU-compliant 2G certificate (vaccinated or recovered) for all guests over the age of 12. Your ski pass only allows access to the skiing area if a corresponding 2G status is proven. To do this, you can register with Save to Ski after purchasing your ski pass and upload your proof. After that, your pass is activated for the duration of its validity.

Here you can find out in detail about the applicable measures.

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Information for our guests

Dear guests,

our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your winter vacation without any worries and we guarantee you a free cancellation up to 7 days before arrival for new bookings for the winter season (until 18.04.); except New Year's Eve.

For the winter season, the 2 G-rule is apply. Vaccinated - recovered, nothing more stands in the way of your vacation with us. FFP2 mask must be worn in all public areas of the hotel! All other valid regulations for your stay can be found here.

 

We are looking forward to meeting you!

Family Held & Team