For your safety

Information Covid-19

In spite of or because of the current situation, we would like to make your stay with us the most beautiful with DISTANCE. We care about your health, therefore we take special safety precautions everywhere in the hotel and on the hotel area.

We have also made our cancellation conditions more flexible and adapted them to the situation.

Nevertheless, given the variety of new measures that we implement with full responsibility, it also requires personal responsibility & common sense for us to succeed together.

All important information at a glance

Requirements residence

According to the decision of the Austrian federal government, since 05.03.2022 in accommodation establishments NO G-regulation (vaccinated, recovered, tested) is valid.
This means that you no longer need a G certificate to stay at our hotel. 

General

Like everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us. These include distance rules and increased hygiene measures in front of and behind the scenes.
Our spacious hotel grounds and the extensive premises offer a lot of space, freedom and therefore safety.
We take great care to ensure that the safety distance is maintained by everyone. Disinfection facilities are available throughout the hotel and our staff wear masks and undergo regular COVID testing to keep you safe.

The FFP2 mask requirement in the hotel has been lifted since 16.04.
Even in Fügen and the surrounding area there is no risk of stepping on your feet. Many hikes can be started directly from the hotel and if you would like to hike somewhere else, we will be happy to give you tips. In our mountains you can enjoy the wonderful nature and your well-deserved freedom without any restrictions!
We would be pleased if you would give us your trust even in these turbulent times!

Check-in

We kindly ask you to disinfect your hands at the provided disinfection stand when entering the hotel.

In order to shorten waiting times, we also ask our guests to inform us of their check-in details by e-mail or via your private service area before arrival. Please bring your certificate regarding vaccination, recovery or testing to the check-in. Each guest will receive the information personally in advance with our "Gute Fahrt" e-mail.
Should there be any short waiting times, a minimum distance of one meter to the other guests must be maintained. At the reception desk there is a plexiglass panel between you and our staff.
At check-in you will receive your freshly disinfected room cards from our receptionists.

Wellness and spa area

Our generous wellness area with 4200m² offers a lot of space and free space and is open under observance of the minimum distance as well as the hygiene measures.
In the relaxation rooms the loungers are placed in such a way that the distance of 1m is kept.
All saunas and steam baths are open for you as normal. 
On our large outdoor area, with sunbathing lawn and bio swimming pond, the loungers are placed in such a way that you have not only the minimum distance to your neighbour but also even more free space and privacy.
You may use our various pools as normal. Various additives keep the water clean throughout.
You can enjoy our massage and cosmetic services as usual, in compliance with the new hygiene and safety regulations.

Massage and cosmetic treatments

You can enjoy our massage and cosmetic services as usual, in compliance with the hygiene and safety regulations.

During your application you need no FFP2 mask.

Restaurant

Of course, we would like to continue to offer you the usual Held standard with our 3/4 pampering board, while adhering to the new measures.
You can enjoy our rich breakfast buffet in full variety, it was only partially adapted by us to meet the hygiene measures. Nothing will change in the scope of our exclusive 6-course evening menu, all courses, except the salad and cheese buffet, will be served at your table.
The tables in the dining room are staffed in such a way that the minimum distance to your neighbouring table is maintained. Also on our spacious terrace there is enough space to keep the distance.
If you wish, we offer you to have breakfast and dinner in your room (at extra charge).

Room cleaning

The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with cleaning agents containing disinfectants. Laundry is also specially cleaned.
You will also find disinfectant dispensers everywhere in the hotel.
After departure, the rooms are again thoroughly disinfected and prepared for the new guests.

Sports program

The activity programme takes place as usual
All sports equipment is regularly disinfected.

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