For your safety

Information Covid-19

In spite of or because of the current situation, we would like to make your stay with us the most beautiful with DISTANCE. We care about your health, therefore we take special safety precautions everywhere in the hotel and on the hotel area.

Nevertheless, given the variety of new measures that we implement with full responsibility, it also requires personal responsibility & common sense for us to succeed together.

Requirements entry and residence

A prerequisite for arrival is a negative PCR or antigen test, which must not be older than 72 or 24 hours respectively at the time of your check-in. This is called the entry test. Upon presentation of a vaccination certificate (valid from the day of the second vaccination, up to nine months) or a written confirmation of proven recovery (up to 6 months), the negative test is not required.

Guests who have not been vaccinated or have recovered must renew their test on site after the 24 or 72 hours. Testing is possible here free of charge. Please always carry your respective proof with you, as you can also use the mountain railways, huts and other leisure facilities with it.


Like everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us. These include distance rules and increased hygiene measures in front of and behind the scenes.
Our spacious hotel grounds and the extensive premises offer a lot of space, freedom and therefore safety.
We take great care to ensure that the safety distance is maintained by everyone. Disinfection facilities are available throughout the hotel and our staff wear masks and undergo regular COVID testing to keep you safe.

Since 1 July, the obligation to wear masks has been abolished in Austria wherever the 3-G rule can be observed. This means that masks can be dispensed with throughout the hotel grounds.
Even in Fügen and the surrounding area there is no risk of stepping on your feet. Many hikes can be started directly from the hotel and if you would like to hike somewhere else, we will be happy to give you tips. In our mountains you can enjoy the wonderful nature and your well-deserved freedom without any restrictions!
We would be pleased if you would give us your trust even in these turbulent times!



When entering the hotel, we ask you to disinfect your hands at the available disinfection stand.

In order to shorten waiting times, we also ask our guests to inform us of their check-in details by e-mail or via your private service area before arrival. Please bring your certificate regarding vaccination, recovery or negative test to the check-in. Each guest will receive the information personally in advance with our "Gute Fahrt" e-mail.
Should there be any short waiting times, a minimum distance of one meter to the other guests must be maintained. At the reception desk there is a plexiglass panel between you and our staff.
At check-in you will receive your freshly disinfected room cards from our receptionists.


Wellness and spa area

Our generous wellness area with 4200m² offers a lot of space and free space and is open under observance of the minimum distance as well as the hygiene measures.
In the relaxation rooms the loungers are placed in such a way that the distance of 1m is kept.
All saunas and steam baths are open for you as normal. 
On our large outdoor area, with sunbathing lawn and bio swimming pond, the loungers are placed in such a way that you have not only the minimum distance to your neighbour but also even more free space and privacy.
You may use our various pools as normal. Various additives keep the water clean throughout.
You can enjoy our massage and cosmetic services as usual, in compliance with the new hygiene and safety regulations.

Massage and cosmetic treatments

You can enjoy our massage and cosmetic services as usual, in compliance with the hygiene and safety regulations.


Of course, we would like to continue to offer you the usual Held standard with our 3/4 pampering board, while adhering to the new measures.
You can enjoy our rich breakfast buffet in full variety, it was only partially adapted by us to meet the hygiene measures. Nothing will change in the scope of our exclusive 6-course evening menu, all courses, except the salad and cheese buffet, will be served at your table.
The tables in the dining room are staffed in such a way that the minimum distance to your neighbouring table is maintained. Also on our spacious terrace there is enough space to keep the distance.
If you wish, we offer you to have breakfast and dinner in your room (at extra charge).

Room cleaning

The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with cleaning agents containing disinfectants. Laundry is also specially cleaned.
You will also find disinfectant dispensers everywhere in the hotel.
After departure, the rooms are again thoroughly disinfected and prepared for the new guests.


The activity programme takes place in small groups, observing the minimum distance and the maximum number of people allowed as well as the official requirements.
All sports equipment is regularly disinfected.
On the guided hikes we ask you to drive to the starting point in your own car. Afterwards, the hike is possible without any restrictions, provided that the distance is observed.

Back to overview

made with passion by GO.WEST GO.WEST Communications GmbH

Information for our guests

Dear guests,

our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your sommer vacation without any worries and we guarantee you a free cancellation up to 7 days before arrival for bookings for the summer season (until 02.11.)

Vaccinated - recovered - tested, nothing more stands in the way of your vacation with us. Since 1 July, it is no longer necessary to wear a mask in the hotel! All other valid regulations for your stay can be found here.


We are looking forward to meeting you!

Family Held & Team