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Information for our guests

Dear guests,

at the moment we are on company vacations and use this time to make our hotel even more beautiful. From the 19.12. we will start again full of energy into the winter season.

Our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your winter vacation without any worries and we guarantee you a free cancellation up to 48 hours before arrival if one of the following reasons apply:

  • a travel warning for the province of Tyrol
  • You yourself are COVID-19 positive (presentation of a positive test result is required)
  • You have to go to an officially ordered quarantine (presentation of a notification)
  • the district of Schwaz is set to red at the Corona traffic light
  • due to COVID-19 no ski operation is possible in Zillertal

If one of these cases should occur, we will cancel your booking free of charge (valid for reservations until April 2021).

Otherwise, the cancellation conditions listed here apply.


We are looking forward to meeting you!

Family Held & Team