Philosophy

For us the mark ‘superior’ that flags our extras beyond the 4-star standard is more than a rating of the hotel industry. It is more than a committment to excellence and more than an indication for an upward movement.

We are convinced that at the first instance excellence is about depth rather than height. We know that true pleasure and true relaxation is felt deep inside and that our own development towards high-class hospitality was only possible because we gradually grew as a family business.

Relaxation and pleasure run deep in our 4-star-superior hotel because three generations have been eager to maintain what is best and to develop it in such a way that it meets state-of-the-art travel expectations. For us well-being and relaxation mean a responsibility for family, for sustainability, and for a liveable future in the Zillertal Alps.

Our HELD Philosophy: We want to inspire you and by doing so be inspired ourselves.

Family Held

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Information for our guests

Dear guests,

on June 11 we finally open our doors again! The long time of waiting, of course, we have made the best use and so you can expect again many new highlights with us - see for yourself!

Our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your sommer vacation without any worries and we guarantee you a free cancellation up to 7 days before arrival for bookings for the summer season (until 02.11.)

If one of the following cases occurs, we will cancel your booking free of charge till 48 hours before arrival (valid for reservations until November 2021).

  • a travel warning for the province of Tyrol
  • You yourself are COVID-19 positive (presentation of a positive test result is required)
  • You have to go to an officially ordered quarantine (presentation of a notification)
  • the district of Schwaz is set to red at the Corona traffic light

Otherwise, the cancellation conditions listed here apply.

 

We are looking forward to meeting you!

Family Held & Team