Information from A to Z

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Everything you need to know about your stay

Useful information about your booking

from A to Z

Allergies and food intolerances

Diet- or allergymenus are possible on request. For an additional charge of Euro 10,00 per person and per day, we adapt our menu, as far as possible, to individual needs like allergies and intolerances. Please indicate when booking, under what intolerance you suffer and what wishes you have.We carefully examine how well we can meet your needs, so that you can enjoy your vacation in our Sports- and Wellness Hotel Held. Please note that without advance notification we can't consider allergies and food intolerances.

Check-in and Check-Out

On Arrival-day your room is ready to be occupied from 2.00 p.m.
On departure-day we kindly ask you to leave your room until 11.00 a.m.
You can make use of the SPA-area on both days.
Furthermore we would like to be informed if you arrive after 7.00 p.m.


For guaranteed bookings we require a deposit of € 250,-- per room into the following acccount: account number 0200-207066, bank code 20510 (Sparkasse Schwaz, Fügen),  (IBAN: AT31 2051 0002 0020 7066, BIC: SPSC AT 22).

In case you make the deposit shortly before your arrival we ask you to bring a payment document. This is because transmission can take up to one week.

Beauty- and SPA-Treatments

If you have changed your mind about a booked treatment we ask you to inform us at least a day before the appointment. Please understand that we have to charge the full price of the treatment in case you do not keep the appointment or do not cancel a day before.

Family Discount

For every child up to the age of three there is a discount of 90%. Children from four to seven receive a discount of 60%; from eight to fourteen 40% and from fifteen upwards 30%.

Double Apartment Room for Single use

We charge 30 % additional fee per person for the single use of a double appartement room "Hamberg" and "Stone Pine"
40 % additional fee will be added in our Panorama Rooms, Superior Rooms and Comfort Rooms. (valid in low season) 


free upon reservation

Legal Venue

District Court in Zell am Ziller


We ask you for your understanding that we can only offer you certain rooms if you bring your dog. Therefore it is necessary that you inform us in advance. We charge € 28,- per day - without food - for our four-legged guests. Dogs are not allowed in the new Tyrol Suites, Panorama Suites Bergfeuer, Spieljoch Suites and the Penthouse Suite Bergfeuer. With regard to our other guests we can not allow dogs in the dining-hall, the beauty- and spa-area and on our sunbathin area only partially. If necessary, we reserve the right to charge you for extra final cleaning.

Measures Covid-19

Here you will find all the measures we take to guarantee you a safe stay with us.


Parking is available to our guests for free in front of the house.


Discounts cannot be added. We will give you the cheapest discount. 

Reduction for Bed and Breakfast only

 € 8,- per person and night


Saunas operate according to notices on the bulletin board.

Terms of Cancellation

We only accept cancellations in written form.

Special cancellation conditions summer season 2020:
free cancellation until 7 days before arrival.

In the last week before arrival, the cancellation fee is 90% of the total price. If you cancel on the day of arrival, 100% of the package price will be charged.

From the winter season on the following cancellation conditions apply (except New Year's Eve 24.12.20 - 03.01.21 and carnival 06.02. - 20.02.21):
Cancellation up to 21 days prior to arrival is free of charge and your deposit will remain for another stay. From 21 to 7 days prior to arrival we charge 50% of the total arrangement price, 1 week prior to arrival we charge 100% of the total arrangement price. If you do not arrive until the last day (no-show), the fee is also 100% of the total price.

Cancellation conditions New Year's Eve and Carnival:
In case of cancellation up to 3 months before arrival, your deposit will remain for another stay, from 3 to 1 month before arrival we charge 40% of the total package price, from 1 month to 1 week before arrival we charge 70% of the total package price and in the last week before arrival 90% of the total package price. In case of no-show until the last day of arrival, the fee is 100% of the total arrangement price.

Should the borders be closed or your country issue a travel warning against Austria or Tyrol, you can of course cancel at any time free of charge.

The general terms & conditionsare based on the Austrian General Terms and Conditions for the Hotel Industry (November 15th, 2006) . In case of a cancellation of a reservation the hotel is authorised to charge a cancellation fee dependent on the time of cancellation. Until 3 months prior to arrival your deposit is kept by us for another stay within the next half year. We charge 40% of the booked arrangement until 1 month prior to arrival, 70% until 1 week prior and 90% within 1 week prior to arrival. The hotel is authorised to charge the cancellation fee to the stated credit card.

Travel Insurance

We recommend to make a travel insurance claim. This covers all costs in case of accident, illness or death of the insured, his/her children, siblings, parents or grandparents. The insurance premium comes to about 5% of the booked arrangement. See European Travel Insurance for further information. Just tell us, that you want a travel insurance, and we will do the further necessary steps.

"Gourmet Three-Quater Board"

You may indulge in our "Gourmet Three-Quater Board" from 12 p.m. on your day of arrival and start your holiday with a tasty lunch from the buffet. The last meal included in the "Gourmet Three-Quater Board" is breakfast on the day of your departure.


You may settle your bill in cash or with MAESTRO-card. We also accept Visa and Master Card.

Alterations made to the price list will void all previous information. Alterations, mistakes and printing errors as well as changes in programme are strictly subjects to change without notice. The provisions of the Austrian hotel terms are valid.

With the appearance of the new price list all previous ones lose their validity! Price changes, misprints and errors, and offer or weekly program changes reserved. The provisions of Austrian hotel contract law apply.

General Terms and Conditions for the Hotel Industry 2006

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