Information from A to Z

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Everything you need to know about your stay

Useful information about your booking

from A to Z

Allergies and food intolerances

Diet- or allergymenus are possible on request. For an additional charge of Euro 10,00 per person and per day, we adapt our menu, as far as possible, to individual needs like allergies and intolerances. Please indicate when booking, under what intolerance you suffer and what wishes you have.We carefully examine how well we can meet your needs, so that you can enjoy your vacation in our Sports- and Wellness Hotel Held. Please note that without advance notification we can't consider allergies and food intolerances.

Check-in and Check-Out

On Arrival-day your room is ready to be occupied from 2.00 p.m.
On departure-day we kindly ask you to leave your room until 11.00 a.m.
You can make use of the SPA-area on both days.
Furthermore we would like to be informed if you arrive after 7.00 p.m.


For guaranteed bookings we require a deposit of € 250,-- per room into the following acccount: account number 0200-207066, bank code 20510 (Sparkasse Schwaz, Fügen),  (IBAN: AT31 2051 0002 0020 7066, BIC: SPSC AT 22).

In case you make the deposit shortly before your arrival we ask you to bring a payment document. This is because transmission can take up to one week.

Beauty- and SPA-Treatments

If you have changed your mind about a booked treatment we ask you to inform us at least a day before the appointment. Please understand that we have to charge the full price of the treatment in case you do not keep the appointment or do not cancel a day before.

Family Discount

For every child up to the age of three there is a discount of 90%. Children from four to seven receive a discount of 60%; from eight to fourteen 40% and from fifteen upwards 30%.

Double Apartment Room for Single use

We charge 30 % additional fee per person for the single use of a double appartement room "Hamberg" and "Stone Pine"
40 % additional fee will be added in our Panorama Rooms, Superior Rooms and Comfort Rooms. (valid in low season) 


free upon reservation

Legal Venue

District Court in Zell am Ziller


We ask you for your understanding that we can only offer you certain rooms if you bring your dog. Therefore it is necessary that you inform us in advance. We charge € 28,- per day - without food - for our four-legged guests. Dogs are not allowed in the new Tyrol Suites, Panorama Suites Bergfeuer, Spieljoch Suites and the Penthouse Suite Bergfeuer. With regard to our other guests we can not allow dogs in the dining-hall, the beauty- and spa-area and on our sunbathin area only partially. If necessary, we reserve the right to charge you for extra final cleaning.

Measures Covid-19

Here you will find all the measures we take to guarantee you a safe stay with us.


Parking is available to our guests for free in front of the house.


Discounts cannot be added. We will give you the cheapest discount. 

Reduction for Bed and Breakfast only

 € 8,- per person and night


Saunas operate according to notices on the bulletin board.

Terms of Cancellation

We only accept cancellations in written form.

Special cancellation conditions winter season 2021/22:

We want you to be able to plan your winter vacation without any worries and guarantee you a free cancellation up to 48 hours before arrival if one of the following reasons apply:

  • A travel warning for the province of Tyrol at your travel time
  • You yourself are COVID-19 positive (presentation of a positive test result is required)
  • District Schwaz is set to red at the Corona traffic light at your travel time
  • Due to COVID-19 no ski operation in Zillertal is possible
  • If you have to go into an officially ordered quarantine (presentation of a notification)

If one of these cases should occur, we will cancel your booking free of charge (valid for reservations until April 2022).

Otherwise, the following cancellation conditions apply (except New Year's Eve and Carnival):

  • Cancellation up to 21 days before arrival is free of charge
  • from 21 days before arrival we charge 50% of the total arrangement price.
  • in case of cancellation in the last week before arrival we charge 100% of the arrangement price. If you do not arrive until the last day (no-show), the fee is also 100% of the total price.

Should the borders be closed or your country issue a travel warning to Austria or Tyrol, you can of course cancel at any time free of charge.

Cancellation conditions New Year's Eve & Carnival (23.12. - 03.01. and 19.02. - 05.03.):

  • free cancellation until 60 days before arrival
  • 60 - 7 days before arrival 50% of the travel price
  • within the last week before arrival 100%

Special cancellation conditions summer season 2021:

  • free cancellation until 7 days before arrival
  • 1 week before arrival we charge 100% of the total package price. If you do not arrive until the last day (no-show), the fee is also 100% of the total price.

If one of the following cases occurs, we will cancel your booking free of charge till 48 hours before arrival (valid for reservations until November 2021).

  • a travel warning for the province of Tyrol
  • You yourself are COVID-19 positive (presentation of a positive test result is required)
  • You have to go to an officially ordered quarantine (presentation of a notification)
  • the district of Schwaz is set to red at the Corona traffic light

The general terms & conditionsare based on the Austrian General Terms and Conditions for the Hotel Industry (November 15th, 2006) .

In case of cancellation, your deposit will be kept for another stay. By giving us your credit card number, you expressly agree to have the deposit or, in the event of cancellation, the fixed cancellation fee debited from your credit card account. We ask for your understanding that we cannot deduct services that have not been consumed when booking a package/package.

Travel Insurance

We recommend to make a travel insurance claim. This covers all costs in case of accident, illness or death of the insured, his/her children, siblings, parents or grandparents. The insurance premium comes to about 5% of the booked arrangement. See European Travel Insurance for further information. Just tell us, that you want a travel insurance, and we will do the further necessary steps.

"Gourmet Three-Quater Board"

You may indulge in our "Gourmet Three-Quater Board" from 12 p.m. on your day of arrival and start your holiday with a tasty lunch from the buffet. The last meal included in the "Gourmet Three-Quater Board" is breakfast on the day of your departure.


You may settle your bill in cash or with MAESTRO-card. We also accept Visa and Master Card.

Alterations made to the price list will void all previous information. Alterations, mistakes and printing errors as well as changes in programme are strictly subjects to change without notice. The provisions of the Austrian hotel terms are valid.

With the appearance of the new price list all previous ones lose their validity! Price changes, misprints and errors, and offer or weekly program changes reserved. The provisions of Austrian hotel contract law apply.

General Terms and Conditions for the Hotel Industry 2006

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Information for our guests

Dear guests,

our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your sommer vacation without any worries and we guarantee you a free cancellation up to 7 days before arrival for bookings for the summer season (until 02.11.)

Vaccinated - recovered - tested, nothing more stands in the way of your vacation with us. Since 1 July, it is no longer necessary to wear a mask in the hotel! All other valid regulations for your stay can be found here.


We are looking forward to meeting you!

Family Held & Team