Information from A to Z

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Everything you need to know about your stay

Useful information about your booking

from A to Z

Allergies and food intolerances

Diet- or allergymenus are possible on request. For an additional charge of Euro 10,00 per person and per day, we adapt our menu, as far as possible, to individual needs like allergies and intolerances. Please indicate when booking, under what intolerance you suffer and what wishes you have.We carefully examine how well we can meet your needs, so that you can enjoy your vacation in our Sports- and Wellness Hotel Held. Please note that without advance notification we can't consider allergies and food intolerances.

Check-in and Check-Out

On Arrival-day your room is ready to be occupied from 3.00 p.m.
On departure-day we kindly ask you to leave your room until 11.00 a.m.
You can make use of the SPA-area on both days.
Furthermore we would like to be informed if you arrive after 7.00 p.m.


For guaranteed bookings we require a deposit of € 250,-- per room into the following acccount: account number 0200-207066, bank code 20510 (Sparkasse Schwaz, Fügen),  (IBAN: AT31 2051 0002 0020 7066, BIC: SPSC AT 22).

In case you make the deposit shortly before your arrival we ask you to bring a payment document. This is because transmission can take up to one week. In case of cancellation, deposits already paid are non-refundable, but can be used for a rebooking.

Beauty- and SPA-Treatments

If you have changed your mind about a booked treatment we ask you to inform us at least a day before the appointment. Please understand that we have to charge the full price of the treatment in case you do not keep the appointment or do not cancel a day before.

Family Discount

For every child up to the age of three there is a discount of 90%. Children from four to seven receive a discount of 60%; from eight to fourteen 40% and from fifteen upwards 30%.

Double Apartment Room for Single use

We charge 30 % additional fee per person for the single use of a double appartement room "Hamberg" and "Stone Pine"
40 % additional fee will be added in our Panorama Rooms, Superior Rooms and Comfort Rooms. (valid in low season) 


free upon reservation

Legal Venue

District Court in Zell am Ziller


We ask you for your understanding that we can only offer you certain rooms if you bring your dog. Therefore it is necessary that you inform us in advance. We charge € 28,- per day - without food - for our four-legged guests. Dogs are not allowed in the new Tyrol Suites, Panorama Suites Bergfeuer, Spieljoch Suites and the Penthouse Suite Bergfeuer. With regard to our other guests we can not allow dogs in the dining-hall, the beauty- and spa-area and on our sunbathin area only partially. If necessary, we reserve the right to charge you for extra final cleaning.


Parking is available to our guests for free in front of the house.


Discounts cannot be added. We will give you the cheapest discount. 

Reduction for Bed and Breakfast only

 € 8,- per person and night


Saunas operate according to notices on the bulletin board.

Terms of Cancellation

Room cancellations are only valid in written form!


Cancellation conditions "New Year" and Carnival

Free cancellation up to 60 days before arrival

60 - 14 days before arrival 50% of the travel price

within the last 14 days before arrival 100%


General cancellation conditions:

free cancellation up to 14 days before arrival

From 14 days before arrival we charge 100% of the total package price

If you do not arrive by the last day (no-show), the fee is also 100% of the total price

Travel Insurance

We recommend to make a travel insurance claim. This covers all costs in case of accident, illness or death of the insured, his/her children, siblings, parents or grandparents. The insurance premium comes to about 5% of the booked arrangement. See European Travel Insurance for further information. The insurance also applies if one of the fellow travelers tests positive for the coronavirus shortly before arrival. Just tell us, that you want a travel insurance, and we will do the further necessary steps.

"Gourmet Three-Quater Board"

You may indulge in our "Gourmet Three-Quater Board" from 12 p.m. on your day of arrival and start your holiday with a tasty lunch from the buffet. The last meal included in the "Gourmet Three-Quater Board" is breakfast on the day of your departure.


You may settle your bill in cash or with MAESTRO-card. We also accept Visa and Master Card.

Alterations made to the price list will void all previous information. Alterations, mistakes and printing errors as well as changes in programme are strictly subjects to change without notice. The provisions of the Austrian hotel terms are valid.

With the appearance of the new price list all previous ones lose their validity! Price changes, misprints and errors, and offer or weekly program changes reserved. The provisions of Austrian hotel contract law apply.

General Terms and Conditions for the Hotel Industry 2006

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