Our team will make your holiday unforgettable


The wishes and excepectations of our guests are as manifold as the personalities of those who wish to fulfill them.

In our house hospitality and high-end service has many faces and many talents. We are proud that our employees have chosen to use their skills in our house because we know that perfection and wholeness can only be achieved in diversity. We highly value our team and their dedication and express this in many long-term employment relationships.

Our heroes at the Reception

Our staff at the reception are the first to welcome you at our hotel as well as by phone or email. From the first moment they always have an open ear and a competent answer to your questions ready and are there throughout your stay for your needs.


Our heroes at the restaurant

Our most experienced staff are always ready to provide perfect service in a warm and open way. Whether for a special table request, a bottle of wine or even for various travel trips - Our service staff will be happy to take care of your individual needs and concerns.

Our heroes in the kitchen

Our kitchen team offers daily basis with many specialties - made from the freshest and highest quality products - and is da y after day striving to delight your taste buds on a new one. Our artists in the kitchen under the direction of our chef Martin know what tastes good and pampers demanding connoisseurs.


Our heroes in the SPA-Area

Our beauty and wellbeing specialists create professional on hand and spoil you with everything you need to be compensated from head to toe, facials, massages, hair spa treatments, beauty tools, body treatments, relaxing baths and much more.

Our heroes in Hotel and garden

Our industrious elves are available and active throughout the hotel and take care of all types of repair, monitor all light bodies, bring luggage to your room and keep the garden in check, ensuring smooth and solve many acute problems and are of course also there for you with advice and assistance.

Our heroes on the floor

Order and cleanliness needs to be. Fresh linens, shiny windows and much more. Our many years occupied rooms-fairies positions begin whenever you are away to offer upon returning a clean and cozy comfort atomosphere in your rooms.


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made with passion by GO.WEST GO.WEST Communications GmbH

Information for our guests

Dear guests,

on 11 June we started our summer season!

We are very happy that the HELD has come back to life and that we can finally welcome you again and spoil you all around!

Our aim is that you feel comfortable with us, enjoy the time and experience the mountains.

Therefore we guarantee you a carefree holiday with the highest standards of hygiene as well as our generous cancellation possibilities.

In order to enable you to plan your trip without worries, all new bookings for the summer season 2020 are subject to the following conditions: free cancellation up to 7 days before arrival.

For all new bookings for the winter season 20/21: free cancellation until 21 days before arrival*.


We are looking forward to meeting you!

Family Held & Team

*except New Year's Eve (24.12.20 - 03.01.21) and Carnival (06.02. - 20.02.21)