Our team will make your holiday unforgettable

Team HELD

The wishes and excepectations of our guests are as manifold as the personalities of those who wish to fulfill them.

In our house hospitality and high-end service has many faces and many talents. We are proud that our employees have chosen to use their skills in our house because we know that perfection and wholeness can only be achieved in diversity. We highly value our team and their dedication and express this in many long-term employment relationships.

Our heroes at the Reception

Our staff at the reception are the first to welcome you at our hotel as well as by phone or email. From the first moment they always have an open ear and a competent answer to your questions ready and are there throughout your stay for your needs.

 

Our heroes at the restaurant

Our most experienced staff are always ready to provide perfect service in a warm and open way. Whether for a special table request, a bottle of wine or even for various travel trips - Our service staff will be happy to take care of your individual needs and concerns.

Our heroes in the kitchen

Our kitchen team offers daily basis with many specialties - made from the freshest and highest quality products - and is da y after day striving to delight your taste buds on a new one. Our artists in the kitchen under the direction of our chef Martin know what tastes good and pampers demanding connoisseurs.

 

Our heroes in the SPA-Area

Our beauty and wellbeing specialists create professional on hand and spoil you with everything you need to be compensated from head to toe, facials, massages, hair spa treatments, beauty tools, body treatments, relaxing baths and much more.

Our heroes in Hotel and garden

Our industrious elves are available and active throughout the hotel and take care of all types of repair, monitor all light bodies, bring luggage to your room and keep the garden in check, ensuring smooth and solve many acute problems and are of course also there for you with advice and assistance.

Our heroes on the floor

Order and cleanliness needs to be. Fresh linens, shiny windows and much more. Our many years occupied rooms-fairies positions begin whenever you are away to offer upon returning a clean and cozy comfort atomosphere in your rooms.

 

Back to overview

made with passion by GO.WEST GO.WEST Communications GmbH

Information for our guests

Dear guests,

at the moment we are on company vacations and use this time to make our hotel even more beautiful. From the 19.12. we will start again full of energy into the winter season.

Our goal is that you feel comfortable with us, enjoy the time and experience the mountains. Therefore we guarantee you a carefree vacation with the highest hygienic standards as well as our generous cancellation possibilities.

We want you to be able to plan your winter vacation without any worries and we guarantee you a free cancellation up to 48 hours before arrival if one of the following reasons apply:

  • a travel warning for the province of Tyrol
  • You yourself are COVID-19 positive (presentation of a positive test result is required)
  • You have to go to an officially ordered quarantine (presentation of a notification)
  • the district of Schwaz is set to red at the Corona traffic light
  • due to COVID-19 no ski operation is possible in Zillertal

If one of these cases should occur, we will cancel your booking free of charge (valid for reservations until April 2021).

Otherwise, the cancellation conditions listed here apply.

 

We are looking forward to meeting you!

Family Held & Team